We strongly recommend that you carefully check the items immediately: when delivered by courier – in the presence of the courier, in the store – at the checkout. But in any case, you can always return or exchange a good- or poor-quality item, if for some reason it did not fit you. Fill out the application on this page.
You can return a good-quality item within 14 days of receipt if it does not fit in size, color, style or any other reason. The main thing is that:
- The item is complete and was not used.
- Packaging, labels, documents confirming the fact of payment (purchase receipt, invoice, etc.) should be saved.
If, when considering your request for return of an item, it is found that the item was used has defects (cracks, scratches, chips, mechanical damage except for hidden manufacturing defects), are incomplete or not in the original packaging, then the exchange/return will not be made.
In St. Petersburg, you can return items yourself y to the pickup point at the address: 6 Rossiysky Prospect, bld. 1, and you can request a courier (cost is 300 rubles). When returning an item, you must have your passport. From other regions, orders are returned by any convenient postal service after first filling out the application on this page.
Items with a hidden manufacturing defect detected during use are replaced or returned on the grounds and within the timeframe established by law, art. 22 of the Law of the Russian Federation "On Protection of Consumer Rights."
If there are problems with an item, make sure that you have read in full the operating instruction for the items. If the order is incomplete or there is a manufacturing defect, the full cost of the item, delivery and return are refunded.
In St. Petersburg, you can return an item yourself to the pickup point at the address: 57 Liteyny Pr., and you can request a courier. When returning an item, you must have your passport. From other regions, orders are returned by any convenient postal service after first filling out the application on this page.
Details for item return:
193231, St. Petersburg, Rossiysky Prospect, 6, bld. 1, Equipment Center "Hockey Club"
Phone: 8 (800) 505-08-28
Return by courier service, EMS Russian Post
Address for returns: 193231, St. Petersburg, Rossiysky Prospect, 6, bld. 1, Equipment Center "Hockey Club"
When sending a parcel at the post office, an inventory list of the items to be sent is mandatory. No claims are accepted against the completeness of a set without an inventory list for the order. No parcels sent by C.O.D. are accepted for return.
Cash. Is possible when returning via courier service and our pickup points.
Postal money order. Refunds are made within 3 business days of receipt of the returned iems by mail.
Wire Transfer. Fill out the application below and specify the details for the funds transfer in the comments:
- Full Name
- Name of the Bank
- Bank account
- INN of the Bank
- BIC of the Bank
- Personal account or card number